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The decline of customer service

A stock trading website called Robinhood is being sued for the wrongful death of one of its former users. The gentleman in question took his own life at the age of 20, after believing he owed $730,000.

The lawsuit, filed by the young man’s parents, argues he was enticed to make risky investments without being offered proper financial advice — but the most maddening detail is that man did not owe an…

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